Refund Policy

1. 30-Day Money-Back Guarantee

We want you and your child to be confident in Achieve Academy Premium. That's why every Premium subscription — monthly or annual — is covered by a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, no questions asked. The money-back guarantee can be used once per account.

2. How to Request a Refund

Payments for Achieve Academy Premium are processed by our payment provider, Paddle, who acts as the Merchant of Record. To request a refund:

• Sign in and open your account page, then choose “Request a refund for your last payment”. Requests made within 30 days of your most recent payment are approved automatically.
• Or visit paddle.net and use your order number to manage your purchase and request a refund.
• Alternatively, email us at info@achieve-academy.co.uk and we will help you start the refund process with Paddle.

Please include your order number or the email address used at checkout so we can locate your purchase quickly.

3. What Happens After a Refund

Once a refund is approved by Paddle, the full amount will be returned to your original payment method, typically within 5–10 working days. Your Premium access will end when the refund is processed, and your account will revert to the free tier. You will keep all of your revision progress, quiz scores, and bookmarks.

4. Cancelled Subscriptions

If you cancel an active subscription, you keep Premium access until the end of your current billing period — you will not lose access partway through a month or year you have already paid for. After the period ends, your account reverts to the free tier automatically.

You can cancel at any time through the Paddle customer portal, accessible from your Achieve Academy account page. Your renewal stops straight away and there are no cancellation fees; you keep Premium until the end of the period you have already paid for. Cancelling on its own does not create a refund — if you want your money back, use the money-back guarantee in Section 1.

5. Your Statutory Right to Cancel

If you are a consumer in the UK or EU, you have a legal right to cancel an online purchase of digital services within 14 days of your order and receive a refund. Where you have started using Premium during that period, we may retain a proportionate amount for the days used, as the law allows.

Our 30-day money-back guarantee above is more generous than this statutory right and does not replace or limit it. Whichever is better for you applies.

6. Deleting Your Account

If you delete your account while your Premium subscription still has paid time remaining, the default is a scheduled deletion: your renewal is stopped immediately (so you are never charged again), but you keep your account and full Premium access until the end of the period you have already paid for. Your account is then deleted automatically on that date, and you can cancel the deletion at any time before then from your account page.

If you instead choose to delete your account immediately, you will be asked to confirm that you understand the remaining paid time is forfeited — payments already made are not refunded for time not used, except where required by law or covered by the refund terms above.

7. Free Resources

Revision notes, past papers, Maths booklets and formula sheets are free. A free account also includes 5 free practice questions at every grade in every topic, 1 quiz and 1 smart flashcard session each day, plus saved notes and question progress, bookmarks and streaks. Because no payment is taken for free-tier access, no refund is applicable.

8. Contact Us

If you have any questions about this Refund Policy or need help with a refund request, please contact us at info@achieve-academy.co.uk.